345e Game Privacy Policy

1Who We Are

345e Game is an online gaming platform operating at 345egame.win, offering sports betting, live casino, slots and bingo to adult players in Pakistan. When this Privacy Policy refers to "345e Game", "we", "our" or "us", it means the platform and the team operating it.

This policy applies to all personal data collected through the 345e Game website and mobile application. It covers information provided directly by you during registration, information generated through your use of the platform, and information received from third-party payment processors when you make deposits or withdrawals in PKR.

2What Data We Collect

The personal data we collect falls into the following categories:

We do not collect sensitive personal data such as biometric data, health records, religious beliefs or political opinions. If any additional data category is ever required, this policy will be updated and you will be notified before collection begins.

3How We Use Your Data

Your personal data is used only for the specific purposes listed below. We do not use data for purposes that are incompatible with the reason it was originally collected.

• Account Management: Creating and maintaining your player account, processing login requests, managing account settings and applying your preferences.
• Identity Verification: Confirming that you meet the minimum age requirement of 18 years and verifying that your registration details are accurate, as required for responsible gaming compliance.
• Payment Processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, and maintaining transaction records for your account history.
• Customer Support: Responding to your queries, complaints and account requests through live chat and email.
• Fraud Prevention and Security: Monitoring for unusual account activity, detecting multiple accounts linked to the same individual, and preventing money laundering or payment fraud.
• Responsible Gaming Monitoring: Identifying patterns that may indicate problem gambling behaviour and, where appropriate, applying safeguarding measures such as temporary account pauses or responsible gaming tool suggestions.
• Platform Improvement: Using aggregated, anonymised usage data to understand which games and features players use most, in order to improve the platform experience.
• Marketing Communications: Sending promotional offers, bonus notifications and platform updates to players who have opted in. You can opt out at any time — see Section 12.

4Legal Basis for Processing

Every use of your personal data has a legal basis. The primary bases on which 345e Game processes player data are:

• Contract Performance: Processing your account data, transactions and support requests is necessary to deliver the service you signed up for. Without this data, we cannot operate your account.
• Legitimate Interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring are based on 345e Game's legitimate interests in operating a safe and fair platform, balanced against your privacy rights.
• Legal Obligation: Identity verification and financial record-keeping may be required to comply with applicable legal and regulatory obligations, including anti-money laundering requirements.
• Consent: Marketing communications are sent only to players who have given explicit consent at registration or through account settings. This consent can be withdrawn at any time.

5Sharing Your Data

345e Game does not sell or rent your personal data to any third party. Data may be shared in the following limited circumstances only:

• Payment Processors: JazzCash, Easypaisa, Raast and bank payment processors receive only the minimum data required to process your specific transaction. They are contractually obligated to handle your data securely and not use it for their own marketing purposes.
• Identity Verification Providers: Where third-party KYC tools are used to verify identity documents, those providers process document data solely for the purpose of verification and under strict data processing agreements.
• Technology and Infrastructure Providers: Hosting providers, cloud infrastructure and analytics tools that support the platform's operation may process technical and usage data. These providers are vetted for security and bound by appropriate contractual protections.
• Legal Authorities: Where required by law, court order or to respond to a valid legal process, data may be disclosed to the appropriate authorities. We will notify you of any such disclosure where legally permitted to do so.

6Payments and Financial Data

All financial transactions on 345e Game are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the payment is processed through the relevant payment provider's own secure system.

345e Game does not store full card numbers, mobile wallet PINs, bank account passwords or any authentication credentials linked to your payment accounts. What we do retain is a transaction reference, the payment method type, the PKR amount, the date and time, and the outcome — for the purpose of maintaining your account ledger and resolving any payment disputes.

Your deposit and withdrawal history is visible within your account dashboard at all times. If you notice any transaction you do not recognise, contact the support team immediately through live chat.

7Cookies and Tracking

345e Game uses cookies and similar tracking technologies to operate the platform correctly and improve your experience. Cookies are small text files stored on your device when you visit the website or use the app.

The types of cookies used on the platform include:

• Essential Cookies: Required for the platform to function. These maintain your login session, remember your language preference and keep your account secure. These cannot be disabled without breaking core platform features.
• Analytics Cookies: Used to understand how players navigate the platform — which pages are visited most, where players drop off and how long sessions last. This data is aggregated and anonymised. It helps us improve the platform for all users.
• Functional Cookies: Remember preferences such as your last visited game category, notification settings and responsible gaming tool configurations.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may work less smoothly. 345e Game does not use third-party advertising cookies or cross-site tracking for commercial profiling.

8Data Security

345e Game takes technical and organisational security seriously. Measures in place to protect your personal data include:

• SSL/TLS encryption for all data in transit between your device and the platform.
• Encrypted storage of sensitive account data at rest.
• Access controls ensuring only authorised personnel can access player data, on a need-to-know basis.
• Regular security reviews and monitoring of the platform infrastructure.
• Two-factor authentication options available for player accounts to add an extra layer of login security.

Despite these measures, no system connected to the internet is completely immune to security risks. In the event of a data breach that is likely to affect your rights or interests, 345e Game will notify affected players promptly and take immediate steps to contain the breach and prevent recurrence.

You also play a part in keeping your account secure. Use a strong, unique password for your 345e Game account. Do not share your login credentials with anyone. Log out on shared devices. If you suspect your account has been accessed without your permission, contact support immediately.

9Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The general retention periods for different data categories are:

Once the applicable retention period expires and no legal obligation requires further retention, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10Your Rights

As a player, you have the following rights in relation to the personal data 345e Game holds about you. To exercise any of these rights, contact our support team — see Section 14.

11Children and Minors

345e Game is strictly an adult platform. Players must be at least 18 years of age to register, deposit or play. We do not knowingly collect personal data from anyone under 18 years of age.

If we become aware that an account has been registered by a minor, the account will be immediately closed, all funds will be removed and any personal data associated with the account will be deleted promptly, subject to any legal retention requirements.

If you are a parent or guardian and believe that a minor in your household has registered on 345e Game, please contact our support team immediately. We take these matters seriously and will act without delay.

12Marketing Communications

If you have opted in to marketing communications during registration or through your account settings, 345e Game may contact you with information about promotions, bonuses, new games, PSL betting markets, cricket specials and other platform updates. These communications may be sent by email, SMS or in-platform notification.

You can withdraw your marketing consent at any time by:

• Updating your notification preferences in the account settings section of your dashboard.
• Clicking the unsubscribe link included in any marketing email.
• Contacting the support team and requesting to be removed from all marketing communications.

Withdrawing marketing consent will not affect your ability to use the platform, receive account-related communications (such as deposit confirmations or support responses), or access any promotional offers that have already been credited to your account.

Please note that transactional messages — such as deposit receipts, withdrawal confirmations, responsible gaming alerts and account security notifications — are not marketing and cannot be disabled, as they are necessary for the safe operation of your account.

13Changes to This Policy

345e Game may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable legal requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used or your rights in relation to it — we will notify you via email or an in-platform notification before the changes take effect. For minor clarifications or updates that do not materially affect your rights, the updated policy will simply be published on this page.

Your continued use of the 345e Game platform after a policy update constitutes acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact the support team to arrange account closure.

14Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please get in touch with the 345e Game support team through the following channels:

• Live Chat: Available 24/7 from your account dashboard. This is the fastest way to reach us for urgent matters.
• Email: [email protected] — for formal data access requests or detailed privacy queries. We aim to respond within a few hours during normal operating hours and within 72 hours for formal data subject requests.
• FAQ: Visit the FAQ page for quick answers to common questions about accounts, payments and data handling.

When submitting a data access or deletion request by email, please include your registered mobile number and a brief description of your request so we can locate your account and process the request efficiently. We may ask for verification of your identity before acting on the request.

This Privacy Policy was last reviewed and updated in January 2026. It is written in Pakistan English and is intended to be straightforward and clear for all players on the platform.